Adnners offers a limited refund policy. Users who are not satisfied with the outcome of a Project, are required to notify Adnners at [email protected], within the timeframe given below. If Adnners is not able to provide User(s) with a satisfactory Project Outcome, in that scenario it will issue refund to User the Project fee in accordance with this provision.
Once a Project has been delivered successfully, the User has twenty four (24) hours to review the Project and to notify Adnners that it is not satisfied with the Project Outcome. If a User does not take any action within those twenty four (24) hours, the Project will automatically deemed Complete to satisfaction. Adnners will not provide User any refund of the Project fee, if the User does not notify Adnners at [email protected] that it is not satisfied with the Project Outcome.
If a User notifies Adnners that it is not satisfied with the Project Outcome, in accordance with the timeframe set forth above, Adnners will either reopen the Project and rectify the situation, or will issue the User a refund at the discretion of Adnners.com. This refund may be either a partial refund, representative of the work completed, or a full refund where appropriate.
Once you have notified us that you are not satisfied with the Project Outcome, Adnners will take steps to address your complaints about the Project Outcome, including by asking the Developer who completed the work, or in our discretion a different Developer, to address your complaints regarding the Project Outcome. However, if after our attempts to address your complaints, you are still not satisfied with the Project Outcome, Adnners will issue you a partial or full refund, and may, at its discretion, reverse or rollback, or direct the Developer to reverse or rollback, the work conducted pursuant to the Project and restore your website to its previous condition (before the Project was commenced).
When a developer has not been assigned to a purchased Project with 48 hours, User is entitled to a full refund.
When a developer does not commence work with 24 hours of being assigned to a project, User is entitled to a full refund.